Service intelligence : improving your bottom line with the power of IT service management :: Sharon Taylor :: ISBN 9780132692076 :: Prentice Hall 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title Service intelligence : improving your bottom line with the power of IT service management
Author Sharon Taylor
Publisher Prentice Hall
Publication date 2011
Publication location Upper Saddle River, N.J.
Language English

ITSM 101: from data to wisdom
ITSM: the business asset
The service
The IT service provider
The negotiation
The service agreement
The partnership in action
Service performance in action
The bottom line.

Topics

Computer service industry :: Management
015855389

Catalogue Data

OBNB ID GBB188249
ISBN 10 0132692074
ISBN 13 9780132692076
Type BibliographicResource, Book
Dewey Classification 004.068

ISBD

P1053 xi, 184 p.
P1042 Includes bibliographical references and index.

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Service intelligence : improving your bottom line with the power of IT service management by Sharon Taylor. ISBN 9780132692076. Published by Prentice Hall in 2011. Publication and catalogue information, links to buy online and reader comments.

Service intelligence : improving your bottom line with the power of IT service management

Sharon Taylor

Publication Data

Contents

Topics

Catalogue Data

ISBD

Buy a copy