Sharon Taylor
4 published titles
ITIL small-scale implementation
1 edition
- ISBN: 0113309805
- The Stationery Office
- 2005
- Details
ITIL V3 small-scale implementation
(Contributor)
1 edition
- ISBN: 9780113310784
- TSO
- 2009
- Details
Service intelligence : improving your bottom line with the power of IT service management
1 edition
- ISBN: 9780132692076
- Prentice Hall
- 2011
- Details
Creating and driving service excellence : an executive's guide to IT service management
1 edition
- ISBN: 9780117069022
- TSO
- 2011
- Details