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Sharon Taylor

4 published titles

ITIL small-scale implementation

1 edition

  • ISBN: 0113309805
  • The Stationery Office
  • 2005
  • Details

ITIL V3 small-scale implementation

(Contributor)

1 edition

  • ISBN: 9780113310784
  • TSO
  • 2009
  • Details

Service intelligence : improving your bottom line with the power of IT service management

1 edition

  • ISBN: 9780132692076
  • Prentice Hall
  • 2011
  • Details

Creating and driving service excellence : an executive's guide to IT service management

1 edition

  • ISBN: 9780117069022
  • TSO
  • 2011
  • Details

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