Assessing service quality : satisfying the expectations of library customers :: Peter Hernon :: ISBN 9781783300594 :: Facet Publishing 2015 :: OBNB, the Open British National Bibliography

Publication Data

Title Assessing service quality : satisfying the expectations of library customers
Author Peter Hernon
Contributor Ellen Altman
Publisher Facet Publishing
Publication date 2015
Publication location London
Language English

Topics

Public services (Libraries) :: Evaluation
England

Catalogue Data

OBNB ID GBB552353
ISBN 10 1783300590
ISBN 13 9781783300594
Type BibliographicResource, Book
Dewey Classification 025.5

ISBD

P1008>Third Third edition
P1053 xiii, 218 pages
P1042 Includes bibliographical references and index.

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Assessing service quality : satisfying the expectations of library customers by Peter Hernon. ISBN 9781783300594. Published by Facet Publishing in 2015. Publication and catalogue information, links to buy online and reader comments.