Peter Hernon

23 published titles

Municipal government reference sources : publications and collections

(Contributor)

1 edition

Government publications : key papers

(Contributor)

1 edition

Microforms and government information

1 edition

Information seeking : assessing and anticipating user needs

(Contributor)

1 edition

Development collections of U.S. government publications

1 edition

Research misconduct : issues, implications, and strategies

(Contributor)

1 edition

Assessing service quality : satisfying the expectations of library customers

3 editions

Delivering satisfaction and service quality : a customer-based approach for libraries

1 edition

U.S. government on the Web : getting the information you need

2 editions

An action plan for outcomes assessment in your library

1 edition

The next library leadership : attributes of academic and public library directors

1 edition

Outcomes assessment in higher education : views and perspectives

(Contributor)

1 edition

Improving the quality of library services for students with disabilities

(Contributor)

1 edition

Revisiting outcomes assessment in higher education

(Contributor)

1 edition

Comparative perspectives on e-government : serving today and building for tomorrow

(Contributor)

1 edition

Making a difference : leadership and academic libraries

(Contributor)

1 edition

Academic librarians as emotionally intelligent leaders

(Contributor)

1 edition

Convergence and collaboration of campus information services

(Contributor)

1 edition

Viewing library metrics from different perspectives : inputs, outputs, and outcomes

(Contributor)

1 edition

Shaping the future : advancing the understanding of leadership

(Contributor)

1 edition

Listening to the customer

1 edition

Reflecting on the future of academic and public libraries

(Contributor)

1 edition

Library Leadership in the United States and Europe : A Comparative Study of Academic and Public Libraries

(Contributor)

1 edition