Superior customer value in the new economy : concepts and cases :: William C. Johnson :: ISBN 1574443569 :: CRC 2004 :: OBNB, the Open British National Bibliography

Publication Data

Title Superior customer value in the new economy : concepts and cases
Author William C. Johnson
Contributor Art Weinstein
Publisher CRC
Publication date 2004
Publication location Boca Raton, Fla.
Language English

Descriptive Notes

Rev. ed. of: Designing and delivering superior customer value / Art Weinstein and William C. Johnson. 1999.

Topics

Customer services :: Management
006928866

Catalogue Data

OBNB ID GBA4Y3044
ISBN 10 1574443569
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1008>2nd 2nd ed.
P1053 xix, 434 p.
P1042 Includes bibliographical references and index.

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Superior customer value in the new economy : concepts and cases by William C. Johnson. ISBN 1574443569. Published by CRC in 2004. Publication and catalogue information, links to buy online and reader comments.