Delivering satisfaction and service quality : a customer-based approach for libraries :: Peter Hernon :: ISBN 083890789X :: American Library Association 2001 :: OBNB, the Open British National Bibliography

Publication Data

Title Delivering satisfaction and service quality : a customer-based approach for libraries
Author Peter Hernon
Contributors John R. Whitman, American Library Association
Publisher American Library Association
Publication date 2001
Publication location Chicago
Language English

Topics

Reference services (Libraries) :: United States :: Management
008106722

Catalogue Data

OBNB ID GBA356454
ISBN 10 083890789X
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 025.52

ISBD

P1053 xiv, 181 p.
P1042 Includes bibliographical references (p. 171-175) and index.

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Delivering satisfaction and service quality : a customer-based approach for libraries by Peter Hernon. ISBN 083890789X. Published by American Library Association in 2001. Publication and catalogue information, links to buy online and reader comments.