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Do satisfied employees make customers satisfied? : an investigation into the relationship between service employee job satisfaction and customer perceived service quality

Guy Herrington

Publication Data

Title Do satisfied employees make customers satisfied? : an investigation into the relationship between service employee job satisfaction and customer perceived service quality
Author Guy Herrington
Contributors Wendy Lomax, Kingston Business School
Publisher Kingston Business School, Kingston University
Publication date 1999
Publication location Kingston upon Thames
Language English

Topics

Service industries workers :: Case studies
Job satisfaction
008155372

Catalogue Data

OBNB ID GB9928781
ISBN 10 1872058477
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 17p.

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Do satisfied employees make customers satisfied? : an investigation into the relationship between service employee job satisfaction and customer perceived service quality by Guy Herrington. ISBN 1872058477. Published by Kingston Business School, Kingston University in 1999. Publication and catalogue information, links to buy online and reader comments.