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Does it take emotional intelligence to work in a call centre? : a study of the relationship between emotional intelligence and individual performance in UK call centres

Malcolm Higgs

Publication Data

Title Does it take emotional intelligence to work in a call centre? : a study of the relationship between emotional intelligence and individual performance in UK call centres
Author Malcolm Higgs
Contributor Henley Management College
Publisher Henley Management College
Publication date 2002
Publication location Henley
Language English

Topics

Emotional intelligence :: Measurement
Call centers :: Employees
Social maturity scales

Catalogue Data

OBNB ID GBA320493
ISBN 10 1861811470
ISBN 13 n/a
Type BibliographicResource, Book

ISBD

P1053 39 p.
P1042 Includes bibliographical references.

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Does it take emotional intelligence to work in a call centre? : a study of the relationship between emotional intelligence and individual performance in UK call centres by Malcolm Higgs. ISBN 1861811470. Published by Henley Management College in 2002. Publication and catalogue information, links to buy online and reader comments.