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Managing the customer experience : turn customers into advocates

Shaun Smith

Publication Data

Title Managing the customer experience : turn customers into advocates
Author Shaun Smith
Contributor Joe Wheeler
Publisher Financial Times Prentice Hall
Publication date 2002
Publication location London
Language English

Topics

Customer relations
Relationship marketing
008729971

Catalogue Data

OBNB ID GBA2W3280
ISBN 10 0273661957
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xvi, 254 p.

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Managing the customer experience : turn customers into advocates by Shaun Smith. ISBN 0273661957. Published by Financial Times Prentice Hall in 2002. Publication and catalogue information, links to buy online and reader comments.

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