Joe Wheeler
2 published titles
Managing the customer experience : turn customers into advocates
(Contributor)
1 edition
- ISBN: 0273661957
- Financial Times Prentice Hall
- 2002
- Details
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
(Contributor)
1 edition
- ISBN: 9781422110232
- Harvard Business School Press
- 2008
- Details
