Assessing service quality : satisfying the expectations of library customers :: Peter Hernon :: ISBN 0838934897 :: American Library Association 1998 :: OBNB, the Open British National Bibliography

Publication Data

Title Assessing service quality : satisfying the expectations of library customers
Author Peter Hernon
Contributor Ellen Altman
Publisher American Library Association
Publication date 1998
Publication location Chicago
Language English

Topics

Public services (Libraries) :: Evaluation
009538730

Catalogue Data

OBNB ID GB9902432
ISBN 10 0838934897
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 025.5

ISBD

P1053 xvii,243p.
P1042 Includes bibliographical references (p.231-237) and index.

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Assessing service quality : satisfying the expectations of library customers by Peter Hernon. ISBN 0838934897. Published by American Library Association in 1998. Publication and catalogue information, links to buy online and reader comments.