Fenman

4 published titles

Call centres : maximising performance : 16 tried and tested activities to develop and motivate your agents

(Contributor)

1 edition

Practical training skills : the trainer's complete toolkit

(Contributor)

1 edition

Performance management for front line managers : 20 tried and tested activities for achieving results through people

(Contributor)

1 edition

Training that sticks! : 50 creative ways to make the most of post-it notes

(Contributor)

1 edition