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Call centres : maximising performance : 16 tried and tested activities to develop and motivate your agents

Tony Lockwood

Publication Data

Title Call centres : maximising performance : 16 tried and tested activities to develop and motivate your agents
Author Tony Lockwood
Contributor Fenman
Publisher Fenman
Publication date 1999
Publication location Ely
Language English

Descriptive Notes

In ring-binder.

Topics

Call centers :: Employees :: Training of
Performance :: Management
008157601

Catalogue Data

OBNB ID GB99V4223
ISBN 10 1872483917
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.312

ISBD

P1053 1 v. (various pagings)

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Call centres : maximising performance : 16 tried and tested activities to develop and motivate your agents by Tony Lockwood. ISBN 1872483917. Published by Fenman in 1999. Publication and catalogue information, links to buy online and reader comments.