Bo Edvardsson
3 published titles
Quality of service : making it really work
1 edition
- ISBN: 0077079493
- McGraw-Hill
- 1994
- Details
Involving customers in new service development
(Contributor)
1 edition
- ISBN: 9781860946691
- Imperial College Press
- 2006
- Details
Values-based service for sustainable business : lessons from IKEA
1 edition
- ISBN: 9780203887707
- Routledge
- 2009
- Details
