Great Britain. HM Revenue & Customs. Customer Understanding Team

13 published titles

Awareness of 2009 online filing requirements amongst medium and large employers : telephone survey amongst employers with 50+ employees

(Contributor)

1 edition

Going online : small VAT traders and employers : research conducted to segment small VAT traders and employers in terms of their attitudes and behaviour towards online filing of tax returns

(Contributor)

1 edition

Going online : VAT and PAYE concept testing : qualitative concept testing among small VAT traders and small employers from the following segments : nervous enthusiasts, insecure sceptics and tradition

(Contributor)

1 edition

Alternative approaches to obtaining information about income in retirement : an investigation into why customers may not return an enquiry form asking about income in retirement (P161) and what method

(Contributor)

1 edition

Key factsheets : testing new to work and pre-pensioner factsheets

(Contributor)

1 edition

VAT leaflet testing : qualitative research to optimise communications about VAT changes

(Contributor)

1 edition

Going online : unrepresented corporation tax customers : a study exploring unrepresented customers' attitudes and barriers to online filing

(Contributor)

1 edition

Developing guidance for new VAT traders : exploring the most effective way of providing future guidance for new VAT traders

(Contributor)

1 edition

Self-assessment online : evaluation of guidance materials

(Contributor)

1 edition

VAT step-by-step guide and demonstrator : qualitative evaluation of VAT guidance

(Contributor)

1 edition

CT online mandation : assessing awareness and ability amongst small agents

(Contributor)

1 edition

Tax back : understanding reaction to and action after receiving the Tax back mailing

(Contributor)

1 edition

Going online : VAT & PAYE concept testing : quantitative research to explore reactions of small PAYE and VAT customers to communication and support concepts

(Contributor)

1 edition