
Title from PDF title page (viewed on Sept. 11, 2012).
"Customer Understanding Team, part of the Customer Units."
Going online : VAT and PAYE concept testing : qualitative concept testing among small VAT traders and small employers from the following segments : nervous enthusiasts, insecure sceptics and tradition. Published by Her Majesty's Revenue and Customs in 2007. Publication and catalogue information, links to buy online and reader comments.