Customer care excellence : how to create an effective customer focus :: Sarah Cook :: ISBN 0749437928 :: Kogan Page 2002 :: OBNB, the Open British National Bibliography

Publication Data

Title Customer care excellence : how to create an effective customer focus
Author Sarah Cook
Publisher Kogan Page
Publication date 2002
Publication location London
Language English

Descriptive Notes

Previous ed. published as: Customer care. 2000.

Topics

Customer relations
Total quality management

Catalogue Data

OBNB ID GBA2Z4707
ISBN 10 0749437928
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1008>4th 4th ed.
P1053 vi, 248p.
P1042 Includes bibliographical references and index.

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Customer care excellence : how to create an effective customer focus by Sarah Cook. ISBN 0749437928. Published by Kogan Page in 2002. Publication and catalogue information, links to buy online and reader comments.