Sarah Cook
27 published titles
- ISBN: 074940535X
- Kogan Page
- 1992
- Details
- ISBN: 074940535X
- Kogan Page
- 1992
- Details
How to improve your customer service
(Contributor)
1 edition
- ISBN: 0749409991
- Kogan Page
- 1993
- Details
Training for empowerment
1 edition
- ISBN: 0566075148
- Gower
- 1994
- Details
Practical benchmarking : a manager's guide to creating a competitive advantage
2 editions
- ISBN: 0749415517
- Kogan Page
- 1995
- Details
- ISBN: 0749422270
- Kogan Page
- 1995
- Details
Process improvement : a handbook for managers
1 edition
- ISBN: 0566076330
- Gower
- 1996
- Details
Perfect empowerment : all you need to get it right first time
1 edition
- ISBN: 0099669811
- Arrow
- 1996
- Details
Customer care : how to improve competitiveness, staff motivation and profitability in today's service-driven organization
1 edition
- ISBN: 0749420758
- Kogan Page
- 1997
- Details
Session shakers : 50 short and simple exercises for enhancing learning processes
1 edition
- ISBN: 1872483526
- Fenman
- 1998
- Details
More session shakers
1 edition
- ISBN: 1872483666
- Fenman
- 1999
- Details
Compendium of questionnaires and inventories
1 edition
- ISBN: 0566080885
- Gower
- 1999
- Details
Communication skills
2 editions
- ISBN: 1903310016
- Fenman
- 2000
- Details
- ISBN: 1903310016
- Fenman
- 2003
- Details
Customer care : how to create an effective customer focus
1 edition
- ISBN: 0749432365
- Kogan Page
- 2000
- Details
The feedback skills activity pack : 18 tried and tested activities to practise how to give and receive supportive and challenging feedback in a range of real workplace situations
1 edition
- ISBN: 1903310113
- Fenman
- 2001
- Details
Compendium of customer service questionnaires and inventories
1 edition
- ISBN: 0566084287
- Gower
- 2002
- Details
Customer care excellence : how to create an effective customer focus
3 editions
- ISBN: 0749437928
- Kogan Page
- 2002
- Details
- ISBN: 9780749450663
- Kogan Page
- 2008
- Details
- ISBN: 9780749457051
- Kogan Page
- 2010
- Details
Compendium of learning and development quizzes
1 edition
- ISBN: 0566085402
- Gower
- 2003
- Details
Measuring customer service effectiveness
1 edition
- ISBN: 0566085380
- Gower
- 2004
- Details
Change management excellence : using the four intelligences for successful organizational change
2 editions
- ISBN: 0749440333
- Kogan Page
- 2004
- Details
- Stairway Consultancy Ltd
- 2012
- Details
The essential guide to employee engagement : better business performance through staff satisfaction
1 edition
- ISBN: 9780749449445
- Kogan Page
- 2008
- Details
Customer service in your organisation
1 edition
- ISBN: 9781843982111
- Chartered Institute of Personnel and Development
- 2008
- Details
Building a high-performance team : proven techniques for effective team working
1 edition
- ISBN: 9781905356805
- IT Governance
- 2009
- Details
Coaching for high performance : how to develop exceptional results through coaching
1 edition
- ISBN: 9781849280020
- IT Governance
- 2009
- Details
The effective manager : management skills for high performance
1 edition
- ISBN: 9781905356881
- IT Governance Publishing
- 2009
- Details
Leading for success : unleash your leadership potential to achieve extraordinary results
1 edition
- ISBN: 9781905356928
- IT Governance
- 2009
- Details
Coping with unplanned absences : a pocket guide
1 edition
- ISBN: 9781849280556
- IT Governance Publishing
- 2010
- Details
Essential time management and organisation : a pocket guide
1 edition
- ISBN: 9781849283021
- IT Governance Pub.
- 2011
- Details
Leading the customer experience : inspirational service leadership
1 edition
- ISBN: 9781472447692
- Gower
- 2015
- Details
