Acknowledgments
Preface
Why does leadership matter when it comes to customer experience?
The qualities of the customer focused leader
Customer insights and priorities
Recruiting for attitude, training for excellence
Motivating and empowering your people
Communicate and praise
Improve and innovate
Consistently consistent
Bibliography
Index.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
Leading the customer experience : inspirational service leadership by Sarah Cook. ISBN 9781472447692. Published by Gower in 2015. Publication and catalogue information, links to buy online and reader comments.
