Alex Kwiatkowski

4 published titles

Customer interaction management : developing call centres into contact centres

(Contributor)

1 edition

ISBN: 1902566823
Ovum
2001
Details

Enterprise IP voice : strategies for service providers

(Contributor)

1 edition

Ovum
2002
Details

Vision 2020 : What Will Retail Banking Technology Look Like in 10 Years? : The evolution of the operational and technological landscape

1 edition

Ovum
Details

The Impact of Social CRM on Retail Banking

1 edition

Ovum
Details

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