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Customer interaction management : developing call centres into contact centres

David James

Publication Data

Title Customer interaction management : developing call centres into contact centres
Author David James
Contributor Alex Kwiatkowski
Publisher Ovum
Publication date 2001
Publication location London
Language English

Topics

Call centers :: Management
Business communication :: Management
Market surveys
Customer relations
Business information services

Catalogue Data

OBNB ID GBA249194
ISBN 10 1902566823
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.4038

ISBD

P1053 276 p.

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Customer interaction management : developing call centres into contact centres by David James. ISBN 1902566823. Published by Ovum in 2001. Publication and catalogue information, links to buy online and reader comments.