Introduction
Build ownership into your strategic value vision
Leverage value over cost
Put customers to work
Boost your employee OQ
Engineer ownership through anticipatory management
Build a strong and adaptive ownership culture
Sustain your success.
OBNB doesn't sell books, but you may be able to find a copy at one of these websites:
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage by James L. Heskett. ISBN 9781422110232. Published by Harvard Business School Press in 2008. Publication and catalogue information, links to buy online and reader comments.
