Creating and driving service excellence : an executive's guide to IT service management :: Sharon Taylor :: ISBN 9780117069022 :: TSO 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title Creating and driving service excellence : an executive's guide to IT service management
Author Sharon Taylor
Contributors Stationery Office, IT Service Management Forum
Publisher TSO
Publication date 2011
Publication location London
Language English

Descriptive Notes

"itSMF"--Cover.
"ID P002452117"--T.p. verso.

Topics

Information technology :: Management
Information technology :: Management :: Standards
015949372

Catalogue Data

OBNB ID GBB276104
ISBN 10 0117069027
ISBN 13 9780117069022
Type BibliographicResource, Book
Dewey Classification 004.068

ISBD

P1053 72 p.

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Creating and driving service excellence : an executive's guide to IT service management by Sharon Taylor. ISBN 9780117069022. Published by TSO in 2011. Publication and catalogue information, links to buy online and reader comments.