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Service excellence = reputation = profit : developing and sustaining a reputation for service excellence : a research report

Robert Johnston

Publication Data

Title Service excellence = reputation = profit : developing and sustaining a reputation for service excellence : a research report
Author Robert Johnston
Contributors Warwick Business School, Institute of Customer Service
Publisher Warwick Business School
Publication date 2001
Publication location Warwick
Language English

Descriptive Notes

Title from cover.

Topics

Customer services :: Management
Customer services :: Evaluation
Customer relations :: Management
011722726

Catalogue Data

OBNB ID GBB145583
ISBN 10 0953902846
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 77 p.
P1042 Includes bibliographical references.

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Service excellence = reputation = profit : developing and sustaining a reputation for service excellence : a research report by Robert Johnston. ISBN 0953902846. Published by Warwick Business School in 2001. Publication and catalogue information, links to buy online and reader comments.