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Robert Johnston

9 published titles

Predicting future child populations for Gateshead Metropolitan District

(Contributor)

2 editions

  • ISBN: 0900628111
  • Local Government Operational Research Unit
  • 1975
  • Details
  • Operational Research Unit
  • 1983
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Cases in operations management

(Contributor)

3 editions

  • ISBN: 0273601237
  • Pitman
  • 1993
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  • ISBN: 0273601229
  • Pitman
  • 1993
  • Details
  • ISBN: 0273624962
  • Pitman
  • 1997
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Tilburg University supplement, Cases in operations management

(Contributor)

1 edition

  • ISBN: 9780273642534
  • Financial Times Pitman
  • 1999
  • Details

Service operations management

1 edition

  • ISBN: 0273639226
  • Financial Times Prentice Hall
  • 2001
  • Details

Operations management

(Contributor)

4 editions

  • ISBN: 0273646575
  • Financial Times Prentice Hall
  • 2001
  • Details
  • ISBN: 0273679066
  • Financial Times Prentice Hall
  • 2003
  • Details
  • ISBN: 9780273731580
  • Financial Times Prentice Hall
  • 2010
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  • ISBN: 9780273776208
  • Pearson
  • 2013
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Service excellence = reputation = profit : developing and sustaining a reputation for service excellence : a research report

1 edition

  • ISBN: 0953902846
  • Warwick Business School
  • 2001
  • Details

Delivering service excellence : the view from the front line : a research report : a report based on the experiences of customer-facing staff in five outstanding organisations identified in 'Service e

1 edition

  • ISBN: 9780953902866
  • Institute of Customer Service
  • 2003
  • Details

Service operations management : improving service delivery

3 editions

  • ISBN: 0273683675
  • Financial Times Prentice Hall
  • 2005
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  • ISBN: 9781405847322
  • Financial Times Prentice Hall
  • 2008
  • Details
  • ISBN: 9780273740483
  • Pearson Education
  • 2012
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Essentials of operations management

(Contributor)

1 edition

  • ISBN: 9780273752424
  • Financial Times Prentice Hall
  • 2011
  • Details

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