Robert Johnston
9 published titles
Predicting future child populations for Gateshead Metropolitan District
(Contributor)
2 editions
- ISBN: 0900628111
- Local Government Operational Research Unit
- 1975
- Details
- Operational Research Unit
- 1983
- Details
Cases in operations management
(Contributor)
3 editions
- ISBN: 0273601237
- Pitman
- 1993
- Details
- ISBN: 0273601229
- Pitman
- 1993
- Details
- ISBN: 0273624962
- Pitman
- 1997
- Details
Tilburg University supplement, Cases in operations management
(Contributor)
1 edition
- ISBN: 9780273642534
- Financial Times Pitman
- 1999
- Details
Service operations management
1 edition
- ISBN: 0273639226
- Financial Times Prentice Hall
- 2001
- Details
Operations management
(Contributor)
4 editions
- ISBN: 0273646575
- Financial Times Prentice Hall
- 2001
- Details
- ISBN: 0273679066
- Financial Times Prentice Hall
- 2003
- Details
- ISBN: 9780273731580
- Financial Times Prentice Hall
- 2010
- Details
- ISBN: 9780273776208
- Pearson
- 2013
- Details
Service excellence = reputation = profit : developing and sustaining a reputation for service excellence : a research report
1 edition
- ISBN: 0953902846
- Warwick Business School
- 2001
- Details
Delivering service excellence : the view from the front line : a research report : a report based on the experiences of customer-facing staff in five outstanding organisations identified in 'Service e
1 edition
- ISBN: 9780953902866
- Institute of Customer Service
- 2003
- Details
Service operations management : improving service delivery
3 editions
- ISBN: 0273683675
- Financial Times Prentice Hall
- 2005
- Details
- ISBN: 9781405847322
- Financial Times Prentice Hall
- 2008
- Details
- ISBN: 9780273740483
- Pearson Education
- 2012
- Details
Essentials of operations management
(Contributor)
1 edition
- ISBN: 9780273752424
- Financial Times Prentice Hall
- 2011
- Details
