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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

James L. Heskett

Publication Data

Title The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Author James L. Heskett
Contributors W. Earl Sasser, Leonard A. Schlesinger
Publisher Free Press
Publication date 1997
Publication location New York
Language English

Topics

Customer services
Consumer satisfaction
Employee loyalty
011973700

Catalogue Data

OBNB ID GB9866583
ISBN 10 0684832569
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xvii, 301p.
P1042 Includes bibliographical references (p. 271-279) and index.

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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value by James L. Heskett. ISBN 0684832569. Published by Free Press in 1997. Publication and catalogue information, links to buy online and reader comments.