W. Earl Sasser
6 published titles
Management of service operations : text, cases, and readings
2 editions
- ISBN: 0205061052
- Allyn and Bacon
- 1978
- Details
- ISBN: 0205061044
- Allyn and Bacon
- 1978
- Details
The chain-restaurant industry
(Contributor)
1 edition
- ISBN: 0669014400
- Heath
- 1979
- Details
The U.S. lodging industry
(Contributor)
1 edition
- ISBN: 0669028193
- Lexington Books
- 1981
- Details
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
(Contributor)
1 edition
- ISBN: 0684832569
- Free Press
- 1997
- Details
The value profit chain : treat employees like customers and customers like employees
(Contributor)
1 edition
- ISBN: 0743225694
- The Free Press
- 2003
- Details
What great service leaders know and do : creating breakthroughs in service firms
(Contributor)
1 edition
- ISBN: 9781626565845
- Berrett-Koehler Publishers, Inc.
- 2015
- Details
