Leonard A. Schlesinger
5 published titles
The management game
(Contributor)
1 edition
- ISBN: 028399651X
- Sidgwick & Jackson
- 1988
- Details
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
(Contributor)
1 edition
- ISBN: 0684832569
- Free Press
- 1997
- Details
The value profit chain : treat employees like customers and customers like employees
(Contributor)
1 edition
- ISBN: 0743225694
- The Free Press
- 2003
- Details
Just start : take action, embrace uncertainty, create the future
1 edition
- ISBN: 9781422143612
- Harvard Business Review Press
- 2012
- Details
What great service leaders know and do : creating breakthroughs in service firms
(Contributor)
1 edition
- ISBN: 9781626565845
- Berrett-Koehler Publishers, Inc.
- 2015
- Details
