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Service operations management : improving service delivery

Robert Johnston

Publication Data

Title Service operations management : improving service delivery
Author Robert Johnston
Contributor Graham Clark
Publisher Financial Times Prentice Hall
Publication date 2005
Publication location Harlow
Language English

Topics

013058419

Catalogue Data

OBNB ID GBA487537
ISBN 10 0273683675
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658

ISBD

P1008>2nd 2nd ed.
P1053 xix, 496 p.
P1042 Includes bibliographical references and index.

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Service operations management : improving service delivery by Robert Johnston. ISBN 0273683675. Published by Financial Times Prentice Hall in 2005. Publication and catalogue information, links to buy online and reader comments.

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