Graham Clark
4 published titles
Managing service quality
(Contributor)
1 edition
Inspired customer service : strategies for service quality
(Contributor)
1 edition
- ISBN: 074940826X
- Kogan Page
- 1993
- Details
Service operations management
(Contributor)
1 edition
- ISBN: 0273639226
- Financial Times Prentice Hall
- 2001
- Details
Service operations management : improving service delivery
(Contributor)
3 editions
- ISBN: 0273683675
- Financial Times Prentice Hall
- 2005
- Details
- ISBN: 9781405847322
- Financial Times Prentice Hall
- 2008
- Details
- ISBN: 9780273740483
- Pearson Education
- 2012
- Details