IT service management : version 2.1.b :: Ivor Macfarlane :: ISBN 0952470616 :: itSMF 2001 :: OBNB, the Open British National Bibliography

Publication Data

Title IT service management : version 2.1.b
Author Ivor Macfarlane
Contributors Colin Rudd, Derek Cambray, IT Service Management Forum
Publisher itSMF
Publication date 2001
Publication location Reading
Language English

Descriptive Notes

"It is a complementary publication to the complete IT Infrastructure Library (ITIL) ... "--p.2.
Repr. with minor updates. Originally published: 2001.

Topics

Computer industry :: Customer services
Computer service industry
013358072

Catalogue Data

OBNB ID GBA620360
ISBN 10 0952470616
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 004.068

ISBD

P1053 70 p.

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IT service management : version 2.1.b by Ivor Macfarlane. ISBN 0952470616. Published by itSMF in 2001. Publication and catalogue information, links to buy online and reader comments.