IT Service Management Forum
13 published titles
IT service management : version 2.1.b
(Contributor)
1 edition
- ISBN: 0952470616
- itSMF
- 2001
- Details
A dictionary of IT service management : terms, acronyms and abbreviations
(Contributor)
1 edition
- ISBN: 9780955124570
- itSMF
- 2007
- Details
ITIL V2 foundation handbook
(Contributor)
1 edition
- ISBN: 9780113311712
- TSO
- 2008
- Details
ITIL V3 foundation handbook
(Contributor)
1 edition
- ISBN: 9780113311972
- TSO
- 2009
- Details
Operational support and analysis : ITIL V3 intermediate capability handbook
(Contributor)
1 edition
- ISBN: 9780113312092
- TSO
- 2009
- Details
Service offerings and agreements : ITIL V3 intermediate capability handbook
(Contributor)
1 edition
- ISBN: 9780113312702
- TSO
- 2010
- Details
Planning, protection and optimization : ITIL V3 intermediate capability handbook
(Contributor)
1 edition
- ISBN: 9780113312733
- TSO
- 2010
- Details
IT tools for the business when the business is IT : selecting and implementing IT service management tools
(Contributor)
1 edition
- ISBN: 9780117069039
- TSO
- 2011
- Details
Creating and driving service excellence : an executive's guide to IT service management
(Contributor)
1 edition
- ISBN: 9780117069022
- TSO
- 2011
- Details
Balanced diversity : a portfolio approach to organizational change
(Contributor)
1 edition
- ISBN: 9780117080607
- TSO
- 2011
- Details
ITIL Foundation handbook
(Contributor)
1 edition
- ISBN: 9780113313501
- TSO
- 2012
- Details
Operational support and analysis : ITIL intermediate capability handbook
(Contributor)
1 edition
- ISBN: 9780113314300
- TSO
- 2013
- Details
Release, control and validation : ITIL intermediate capability handbook
(Contributor)
1 edition
- ISBN: 9780113314348
- TSO
- 2013
- Details
