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Delivering service excellence : the view from the front line : a research report : a report based on the experiences of customer-facing staff in five outstanding organisations identified in 'Service e

Robert Johnston

Publication Data

Title Delivering service excellence : the view from the front line : a research report : a report based on the experiences of customer-facing staff in five outstanding organisations identified in 'Service e
Author Robert Johnston
Contributor Institute of Customer Service
Publisher Institute of Customer Service
Publication date 2003
Publication location Colchester
Language English

Topics

Customer services
Employees :: Attitudes
013609591

Catalogue Data

OBNB ID GBB014825
ISBN 10 0953902862
ISBN 13 9780953902866
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 vii, 79 p.

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Delivering service excellence : the view from the front line : a research report : a report based on the experiences of customer-facing staff in five outstanding organisations identified in 'Service e by Robert Johnston. ISBN 9780953902866. Published by Institute of Customer Service in 2003. Publication and catalogue information, links to buy online and reader comments.