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Is there an inverse relationship between service quality and productivity or not? : it's all in the definition!

Christine Hope

Publication Data

Title Is there an inverse relationship between service quality and productivity or not? : it's all in the definition!
Author Christine Hope
Contributor
Publisher Bradford University School of Management
Publication date 2007
Publication location Bradford
Language English

Descriptive Notes

"May 2007."

Topics

Industrial productivity
Customer services
Quality control
Quality assurance

Catalogue Data

OBNB ID GBB138415
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.5

ISBD

P1053 19 p.
P1042 Includes bibliographical references.

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Is there an inverse relationship between service quality and productivity or not? : it's all in the definition! by Christine Hope. Published by Bradford University School of Management in 2007. Publication and catalogue information, links to buy online and reader comments.