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Service operations management : improving service delivery

Robert Johnston

Publication Data

Title Service operations management : improving service delivery
Author Robert Johnston
Contributor Graham Clark
Publisher Financial Times Prentice Hall
Publication date 2008
Publication location Harlow
Language English

Topics

014514099

Catalogue Data

OBNB ID GBA815771
ISBN 10 1405847328
ISBN 13 9781405847322
Type BibliographicResource, Book
Dewey Classification 658

ISBD

P1008>3rd 3rd ed.
P1053 xvi, 533 p.
P1042 Includes bibliographical references and index.

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Service operations management : improving service delivery by Robert Johnston. ISBN 9781405847322. Published by Financial Times Prentice Hall in 2008. Publication and catalogue information, links to buy online and reader comments.

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