James L. Heskett
4 published titles
The value profit chain : treat employees like customers and customers like employees
1 edition
- ISBN: 0743225694
- The Free Press
- 2003
- Details
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
1 edition
- ISBN: 9781422110232
- Harvard Business School Press
- 2008
- Details
The culture cycle : how to shape the unseen force that transforms performance
1 edition
- ISBN: 9780132779784
- FT Press
- 2012
- Details
What great service leaders know and do : creating breakthroughs in service firms
1 edition
- ISBN: 9781626565845
- Berrett-Koehler Publishers, Inc.
- 2015
- Details
