Excellence in managing the business-to-business customer relationship :: Harvey Ells :: ISBN 9781906080006 :: Institute of Customer Service 2006 :: OBNB, the Open British National Bibliography

Publication Data

Title Excellence in managing the business-to-business customer relationship
Author Harvey Ells
Contributors Chris Dutton, Paul Frost, Institute of Customer Service
Publisher Institute of Customer Service
Publication date 2006
Publication location Colchester
Language English

Descriptive Notes

Title from cover.

Topics

Customer relations :: Management
Relationship marketing

Catalogue Data

OBNB ID GBB141772
ISBN 10 1906080003
ISBN 13 9781906080006
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 46 p.
P1042 Includes bibliographical references.

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Excellence in managing the business-to-business customer relationship by Harvey Ells. ISBN 9781906080006. Published by Institute of Customer Service in 2006. Publication and catalogue information, links to buy online and reader comments.