Introduction to the ISO/IEC 20000 series : IT service management :: Jenny Dugmore :: ISBN 9780580728464 :: BSI 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title Introduction to the ISO/IEC 20000 series : IT service management
Author Jenny Dugmore
Contributors Shirley Lacy, British Standards Institution
Publisher BSI
Publication date 2011
Publication location London
Language English

Descriptive Notes

"BIS order ref: BIP 0125"--P. [4] of cover.

Topics

Computer service industry :: Management :: Standards
Customer services :: Management :: Standards
015862899

Catalogue Data

OBNB ID GBB254000
ISBN 10 0580728463
ISBN 13 9780580728464
Type BibliographicResource, Book
Dewey Classification 004.0688

ISBD

P1053 xv, 216 p.
P1042 Includes bibliographical references.

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Introduction to the ISO/IEC 20000 series : IT service management by Jenny Dugmore. ISBN 9780580728464. Published by BSI in 2011. Publication and catalogue information, links to buy online and reader comments.