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Jenny Dugmore

13 published titles

Achieving BS 15000 : finance for service managers

1 edition

  • ISBN: 0580446387
  • BSI
  • 2005
  • Details

Capacity management

1 edition

  • ISBN: 0580446417
  • BSI
  • 2005
  • Details

The differences between BS 15000 and ISO/IEC 20000

1 edition

  • ISBN: 9780580473487
  • BSI
  • 2005
  • Details

Why people matter

1 edition

  • ISBN: 9780580474590
  • BSI Business Information
  • 2006
  • Details

Integrated service management

1 edition

  • ISBN: 0580446425
  • BSI
  • 2006
  • Details

Enabling change

1 edition

  • ISBN: 0580446395
  • BSI Business Information
  • 2006
  • Details

Finance for service managers

1 edition

  • ISBN: 0580474623
  • BSI Business Information
  • 2006
  • Details

Making metrics work

1 edition

  • ISBN: 9780580474606
  • BSI Business Information
  • 2006
  • Details

Managing end-to-end service

1 edition

  • ISBN: 9780580474613
  • BSI Business Information
  • 2006
  • Details

Management decisions and documentation

1 edition

  • ISBN: 9780580474583
  • BSI Business Information
  • 2006
  • Details

A managers' guide to service management

1 edition

  • ISBN: 9780580479229
  • BSI Business Information
  • 2006
  • Details

A manager's guide to service management

1 edition

  • ISBN: 9780580728457
  • BSI
  • 2011
  • Details

Introduction to the ISO/IEC 20000 series : IT service management

1 edition

  • ISBN: 9780580728464
  • BSI
  • 2011
  • Details

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