Shirley Lacy
18 published titles
Achieving BS 15000 : finance for service managers
(Contributor)
1 edition
Capacity management
(Contributor)
1 edition
Why people matter
(Contributor)
1 edition
- ISBN: 9780580474590
- BSI Business Information
- 2006
- Details
Integrated service management
(Contributor)
1 edition
Enabling change
(Contributor)
1 edition
- ISBN: 0580446395
- BSI Business Information
- 2006
- Details
Finance for service managers
(Contributor)
1 edition
- ISBN: 0580474623
- BSI Business Information
- 2006
- Details
Making metrics work
(Contributor)
1 edition
- ISBN: 9780580474606
- BSI Business Information
- 2006
- Details
Managing end-to-end service
(Contributor)
1 edition
- ISBN: 9780580474613
- BSI Business Information
- 2006
- Details
Management decisions and documentation
(Contributor)
1 edition
- ISBN: 9780580474583
- BSI Business Information
- 2006
- Details
A managers' guide to service management
(Contributor)
1 edition
- ISBN: 9780580479229
- BSI Business Information
- 2006
- Details
Configuration management : expert guidance for service managers and practitioners
(Contributor)
1 edition
- ISBN: 9781906124588
- British Informatics Society
- 2010
- Details
A manager's guide to service management
(Contributor)
1 edition
- ISBN: 9780580728457
- BSI
- 2011
- Details
Introduction to the ISO/IEC 20000 series : IT service management
(Contributor)
1 edition
- ISBN: 9780580728464
- BSI
- 2011
- Details
ITIL continual service improvement
(Contributor)
1 edition
- ISBN: 9780113313082
- TSO
- 2011
- Details
ITIL service design
(Contributor)
1 edition
- ISBN: 9780113313051
- TSO
- 2011
- Details
ITIL service operation
(Contributor)
1 edition
- ISBN: 9780113313075
- TSO
- 2011
- Details
ITIL service strategy
(Contributor)
1 edition
- ISBN: 9780113313044
- TSO
- 2011
- Details
Configuration management : expert guidance for IT service managers and practitioners
1 edition
- ISBN: 9781780172286
- BCS
- 2014
- Details
