ITIL service design :: Lou Hunnebeck :: ISBN 9780113313051 :: TSO 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title ITIL service design
Alternative Title Service design
Author Lou Hunnebeck
Contributors Colin Rudd, Shirley Lacy, Ashley Hanna
Publisher TSO
Publication date 2011
Publication location London
Language English

Descriptive Notes

"Best Management Practice."
"2011 ed."
New ed. of: Service design / Vernon Lloyd, Colin Rudd, 2007.

Topics

Computer industry :: Customer services :: Management
015888144

Catalogue Data

OBNB ID GBB246382
ISBN 10 0113313055
ISBN 13 9780113313051
Type BibliographicResource, Book
Dewey Classification 004.0688

ISBD

P1008>2nd 2nd ed.
P1053 xi, 442 p.
P1042 Includes bibliographical references and index.

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ITIL service design by Lou Hunnebeck. ISBN 9780113313051. Published by TSO in 2011. Publication and catalogue information, links to buy online and reader comments.