Service operations management : improving service delivery :: Robert Johnston :: ISBN 9780273740483 :: Pearson Education 2012 :: OBNB, the Open British National Bibliography

Publication Data

Title Service operations management : improving service delivery
Author Robert Johnston
Contributors Graham Clark, Michael Shulver
Publisher Pearson Education
Publication date 2012
Publication location Harlow
Language English

Topics

016014782

Catalogue Data

OBNB ID GBB206439
ISBN 10 0273740482
ISBN 13 9780273740483
Type BibliographicResource, Book
Dewey Classification 658

ISBD

P1008>4th 4th ed.
P1053 xxii, 462 p.
P1042 Includes bibliographical references and index.

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Service operations management : improving service delivery by Robert Johnston. ISBN 9780273740483. Published by Pearson Education in 2012. Publication and catalogue information, links to buy online and reader comments.