Managing customer expectations of service quality : does it make a difference? :: Leyland F. Pitt :: Henley Management College 1994 :: OBNB, the Open British National Bibliography

Publication Data

Title Managing customer expectations of service quality : does it make a difference?
Author Leyland F. Pitt
Contributors Albert Caruana, Arthur Money, Henley Management College, Brunel University
Publisher Henley Management College
Publication date 1994
Publication location Henley-on-Thames
Language English

Descriptive Notes

At foot of cover: Henley, the Management College; Brunel, University of West London.

Topics

Service industries :: Quality control
Consumer satisfaction

Catalogue Data

OBNB ID GB9451443
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book

ISBD

P1053 21 p.
P1042 Bibliography: p.17-21.

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Managing customer expectations of service quality : does it make a difference? by Leyland F. Pitt. Published by Henley Management College in 1994. Publication and catalogue information, links to buy online and reader comments.