Measuring service quality by asking managers and the service quality - business performance link :: Albert Caruana :: Henley Management College 1995 :: OBNB, the Open British National Bibliography

Publication Data

Title Measuring service quality by asking managers and the service quality - business performance link
Author Albert Caruana
Contributors Leyland F. Pitt, Henley Management College
Publisher Henley Management College
Publication date 1995
Publication location Henley-on-Thames
Language English

Descriptive Notes

"The Henley Research Centre"--cover.

Topics

Service industries :: Management
Service industries :: Quality control
Performance standards
Industrial efficiency

Catalogue Data

OBNB ID GB9592825
ISBN 10 n/a
ISBN 13 n/a
Type BibliographicResource, Book

ISBD

P1053 15 leaves
P1042 Includes bibliographical references.

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Measuring service quality by asking managers and the service quality - business performance link by Albert Caruana. Published by Henley Management College in 1995. Publication and catalogue information, links to buy online and reader comments.