What great service leaders know and do : creating breakthroughs in service firms :: James L. Heskett :: ISBN 9781626565845 :: Berrett-Koehler Publishers, Inc. 2015 :: OBNB, the Open British National Bibliography

Publication Data

Title What great service leaders know and do : creating breakthroughs in service firms
Author James L. Heskett
Contributors W. Earl Sasser, Leonard A. Schlesinger
Publisher Berrett-Koehler Publishers, Inc.
Publication date 2015
Publication location Oakland, CA
Language English

Topics

Customer services
017515860

Catalogue Data

OBNB ID GBB5B7699
ISBN 10 1626565848
ISBN 13 9781626565845
Type BibliographicResource, Book
Dewey Classification 658.4092

ISBD

P1008>First First edition
P1053 viii, 275 pages
P1042 Includes bibliographical references (pages 247-258) and index.

Buy a copy

OBNB doesn't sell books, but you may be able to find a copy at one of these websites:

What great service leaders know and do : creating breakthroughs in service firms by James L. Heskett. ISBN 9781626565845. Published by Berrett-Koehler Publishers, Inc. in 2015. Publication and catalogue information, links to buy online and reader comments.