The value profit chain : treat employees like customers and customers like employees :: James L. Heskett :: ISBN 0743225694 :: The Free Press 2003 :: OBNB, the Open British National Bibliography

Publication Data

Title The value profit chain : treat employees like customers and customers like employees
Author James L. Heskett
Contributors W. Earl Sasser, Leonard A. Schlesinger
Publisher The Free Press
Publication date 2003
Publication location New York
Language English

Topics

Customer services
Consumer satisfaction
Organizational effectiveness
Communication in marketing
007710651

Catalogue Data

OBNB ID GBA3X7422
ISBN 10 0743225694
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1053 xxii, 377 p.
P1042 Includes bibliographical references and index.

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The value profit chain : treat employees like customers and customers like employees by James L. Heskett. ISBN 0743225694. Published by The Free Press in 2003. Publication and catalogue information, links to buy online and reader comments.