Mark Lillycrop
4 published titles
A dictionary of IT service management : terms, acronyms and abbreviations
(Contributor)
1 edition
- ISBN: 9780955124570
- itSMF
- 2007
- Details
ITIL V3 foundation handbook
(Contributor)
1 edition
- ISBN: 9780113311972
- TSO
- 2009
- Details
Operational support and analysis : ITIL V3 intermediate capability handbook
(Contributor)
1 edition
- ISBN: 9780113312092
- TSO
- 2009
- Details
Service offerings and agreements : ITIL V3 intermediate capability handbook
(Contributor)
1 edition
- ISBN: 9780113312702
- TSO
- 2010
- Details
