Operational support and analysis : ITIL V3 intermediate capability handbook :: ISBN 9780113312092 :: TSO 2009 :: OBNB, the Open British National Bibliography

Publication Data

Title Operational support and analysis : ITIL V3 intermediate capability handbook
Contributors Alison Cartlidge, Mark Lillycrop, Mark Lillycrop, IT Service Management Forum, IT Service Management Forum
Publisher TSO
Publication date 2009
Publication location Norwich
Language English

Descriptive Notes

Authors, Alison Cartlidge ... [et al.] ; reviewers, John Groom ... [et al.] ; editors, Alison Cartlidge, Mark Lillycrop].
"OGC Portfolio product."
"Pocketbook from the official publisher of ITIL"--Cover.
"Published in association with ITSMF"--Cover.

Topics

Support services (Management)
Information technology :: Management
015441469

Catalogue Data

OBNB ID GBB0B5177
ISBN 10 0113312091
ISBN 13 9780113312092
Type BibliographicResource, Book
Dewey Classification 658.4038076

ISBD

P1053 135 p.
P1042 Includes bibliographical references.

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Operational support and analysis : ITIL V3 intermediate capability handbook. ISBN 9780113312092. Published by TSO in 2009. Publication and catalogue information, links to buy online and reader comments.