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Operational support and analysis : ITIL V3 intermediate capability handbook
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Operational support and analysis : ITIL V3 intermediate capability handbook

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Authors, Alison Cartlidge ... [et al.] ; reviewers, John Groom ... [et al.] ; editors, Alison Cartlidge, Mark Lillycrop].
"OGC Portfolio product."
"Pocketbook from the official publisher of ITIL"--Cover.
"Published in association with ITSMF"--Cover.

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Operational support and analysis : ITIL V3 intermediate capability handbook. ISBN 9780113312092. Published by TSO in 2009. Publication and catalogue information, links to buy online and reader comments.

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