ITIL continual service improvement :: Vernon Lloyd :: ISBN 9780113313082 :: TSO 2011 :: OBNB, the Open British National Bibliography

Publication Data

Title ITIL continual service improvement
Alternative Title Continual service improvement
Author Vernon Lloyd
Contributors David Wheeldon, Shirley Lacy, Ashley Hanna
Publisher TSO
Publication date 2011
Publication location London
Language English

Descriptive Notes

"Best Management Practice."
"2011 ed."
New ed. of: Continual service improvement, 2007.

Topics

Computer industry :: Customer services :: Management
015888137

Catalogue Data

OBNB ID GBB246361
ISBN 10 011331308X
ISBN 13 9780113313082
Type BibliographicResource, Book
Dewey Classification 004.0688

ISBD

P1008>2nd 2nd ed.
P1053 xi, 246 p.
P1042 Includes bibliographical references and index.

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ITIL continual service improvement by Vernon Lloyd. ISBN 9780113313082. Published by TSO in 2011. Publication and catalogue information, links to buy online and reader comments.